Step 1: Customer find information about goods and services posted
Step 2: Customer confirms the order
Step 3: Customer choose one of the payment method (*) and confirm payment
• Cash on delivery (COD)
• Online payment
Step 4: Emartmall calls to confirm with the Customer;In case the goods are out of stock but the Customer has paid online by card, Emart staff will confirm with Customer about the return process as follows:
• Customer agrees to partial return, change to cash payment method when receiving the goods: Customer will pay the order by cash to the delivery staff. The amount of order customers have paid online by card will automatically refunded to the bank account that the customer has paid.
• Customer agrees to partial return, still keep the card payment method: The new order will be automatically sent to the cart on the Emartmall application of the customer, Customer will re-ordered. The old order automatically canceled, the amount of previous order customers have paid online by card will automatically refunded to the bank account that the customer has paid.
• • If customer do not agree with both ways, customer can ask Emart staff to cancel the order, the amount that the customer has paid for the previous order is automatically refunded to the bank account that the customer has paid. If the customer does not return the order in the cart or does not notify the Emart staff to cancel the order, the previously paid order amount may be suspended, not refunded to the customer's bank account.
Note: The date that Customer receives the refund will depend on the bank's regulations where the customer opens the card.
In case of card payment order is processed after the promotion period and out of stock, please use the Cash On Delivery method to re-payment only.
Step 5: Delivery staff process shipping;
Step 6: Customer receive goods, pay by cash in case of choosing the payment method of Cash on delivery;
(*) PAYMENTS METHOD
Customer can choose one of the following payment methods after purchasing products on the Emartmall app and website:
1. Cash on delivery
Customer order and pay as soon as receiving the goods.
This form of payment applies only to orders under 20,000,000 VND
2. Online payment
2.1 Payment via ATM card
1. Select the bank corresponding to the card you want to pay at Bank Selection and click Process
Use domestic ATM cards with registration for using online payment features, or Internert banking services of the Bank.
The transaction must be successfully recorded from the successful licensing notice returned by the payment gateway system (ensuring the balance / limit and customer authentication in accordance with the card's usage rules)
(*) Appendix list of banks: VCB, TCB, VIB, EIB, MBB, CTG, HDB, ACB, Sacombank, NCB, MSB, VietABank, VPB, GPB, Ocean Bank, NASB, OCB, DAB, ABB, TIENPHONG Bank, LPB Bank, SHB, BVB, AgriBank, SeABank, SCB, KLB, VRB, BIDV, Nam A Bank, PVCB, PG Bank, SAIGONBank, PBVN.
2.2 Payment via credit card, international payment card
Enter your credit card information and click Process to process payment for the order. Input the OTP (in case of requesting)
Use credit/debit/prepaid cards VISA, MasterCard, JCB issued by domestic and international banks.
To pay by credit card, international card, transaction must be successfully recorded from the successful licensing notice returned by the payment gateway system (ensuring balance / limit and customer authentication according to card usage rules).
Additional charges in addition to the order please check carefully with the bank of the customer to avoid extra charges unintendedly.
However, in some cases you use a card that is not issued in Vietnam, you may have to pay a currency exchange fee to the issuing bank. If you are unsure about this fee, please contact the card issuing bank for further advice.
Emartmall currently does not support payment by card after receiving goods.